FAQ

Blue Bathware is an Australian Owned and Operated Bathroom, Laundry and Kitchen Store. With over 20 years of combined experience in home renovations, our team understands what homeowners and builders truly need.
Our focus is simple: high-quality products, honest pricing, and service you can rely on.

• Premium quality products at fair prices
• 10-year warranty on selected items
• Friendly, knowledgeable customer service
• Free Melbourne metro delivery on orders over $100
• Trusted reputation built on years of happy customers

Yes, we do. Our Showroom is located at
112–114 Mitchell St, Maidstone VIC 3012
Showroom visits ae by appointment only so please get in touch with us on (03) 9304 2612 to arrange a day and time to meet our friendly team and we will be more than happy to assist you in person.

Absolutely. Our full range is available on
our website, making it easy to order from the comfort of your home.

Yes, provided your order hasn’t been
dispatched. Contact us as soon as possible at sales@bluebathware.com.au or call
(03) 9304 2612.

Yes, you can cancel your order at no charge
before dispatch. Simply get in touch with our team using the contact details
above.

Click the Account icon on the top-right
corner of our website and follow the prompts. You’ll need your name, email
address, and a password. Having an account lets you view your order history and
manage details easily.

Go to My Account, click Forgot Your
Password?, and enter your email address. You’ll receive a link to reset your
password.

Yes. By signing up, you’ll receive updates
on new arrivals, special offers, and an immediate $20 off your next order*.

Yes, Melbourne customers can collect their
order directly from our showroom. Please contact us after placing your order so
we can arrange this for you.

Yes, we deliver across Australia.
Deliveries under 5kg are sent via Australia Post, while heavier orders are
handled by Direct Freight Express.

• Melbourne metro: Free delivery
• Interstate under 5kg: $23
• 5–22kg: $40
• 22–32kg: $55
• Over 32kg: $180

• Metro areas: 2–7 business days
• Regional & remote: 5–14 business days
  We generally dispatch within 2 working days. Delivery time depends on your
  location and the carrier selected.

You’ll receive an email with tracking
details once your order has been dispatched.

Check your order within 24 hours of
receiving it. If you find any damage, take photos and email us immediately. If
the item is visibly damaged on arrival, please refuse delivery.

Not at this stage. Currently, we deliver
Australia-wide only.

If an item is available to add to your
cart, it’s in stock. On rare occasions where online stock doesn’t match our
physical stock, we’ll notify you straightaway.

Yes. Selected products are covered for up
to 10 years. Warranty details can be found in our product page or by contacting
our team.

Email sales@bluebathware.com.au with your
order number and product details, and we’ll guide you through the process.

• Change of mind: Returns accepted within 30 days, provided items are unused, uninstalled, and in original packaging.
  Return shipping costs are the customer’s responsibility. Refunds are processed
  back to the original payment method within 3–5 business days.
• Faulty items: If your order is faulty, we’ll cover the cost of return
  freight.

Yes. Online Store credit can be issued for
eligible returns and is valid for six months.